Terms & Conditions - Online Sales & Purchasing

Latest Revision & Valid From 10th Nov 2016

(1) Definitions (1.1) These terms of sale apply to all goods supplied by Iridium Engineering Services Ltd (hereafter known as Iridium). (1.2) "Buyer" - means any person(s) placing an online order. (1.3) "Working days" are defined as any day except Saturday, Sunday & Bank or public holidays (2) About Us (2.1) Iridium is a private limited company, dedicated to supplying the highest quality services, components and fluids to ensure your total satisfaction. We operate a trustworthy & honest business - should you experience any problem with our products or services, please let us know & we will do our utmost to rectify the situation. (2.2) Our Contact & postal details: Iridium Engineering Services, Email:sales@iridiumengineering.co.uk, Tel. 023 80 477 021, postal & returns/cancellation address: Iridium Engineering Services Ltd, Unit 3, Seddul Bahr Industrial Estate, Allington Lane, Southampton, Hampshire SO30 3HP. We are registered in England & Wales number 7792056 & our registered office is 23 Pirelli Way, Eastleigh, Southampton, Hampshire, SO50 5GE. We are a VAT-registered company, number 165 5229 02. (2.3) Although we love their products, Iridium Engineering Services Ltd or its staff have no association with BMW AG, its agents, distributors or subsidiaries - we are an independent private business. (3) Making A Purchase (3.1) Browse our web pages, and add any items that you wish to buy into the PayPal cart. The price of your goods along with the applicable carriage will then be displayed. (3.2) After you have finished your selection,complete the PayPal checkout and you will be asked for a few details that we need to be able to complete the order. (3.3) We accept payment via PayPal. By using PayPal your payment details are secure & your card or account details are not transmitted to us. (4) Contract Process (4.1) The description & price of the goods you order will be as shown on our website at the time you place your order. (4.2) No contract exists between you and Iridium for the sale of any goods until Iridium has received your order and Iridium has received payment in full (in cleared funds). Once Iridium does so, there is a binding legal contract between us. (4.2a) To clarify, a confirmation invoice of your order will be sent to you via e-mail via PayPal when you place your order showing your order number, but acceptance of your offer to buy the goods will not take place until after your payment is taken and received into our accounts. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. (4.3) The contract is subject to your right of cancellation, as detailed in the Returns & Cancellations section below. (4.4) If there is an error or material change in the product pricing, delivery or specification with your order we will always contact you to offer you the opportunity to accept the revised price(s) or the opportunity to cancel your order. No alternative or substitute products to that detailed on your order will be offered. (4.5) Payment for the goods & delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before delivery & time for payment shall be of the essence. (4.6) There will be no delivery until cleared funds are received. (4.7) Payments shall be made by you without any deduction whether by way of set-off, counter-claim, discount, abatement or otherwise. (5) Delivery Schedule (5.1) We act as authorised agents & distributors & in most cases our products will be despatched directly to you from our chosen suppliers. (5.2) Iridium always aim to despatch orders as fast as possible. However, please allow up to 48 days as some products are in high demand or special order. (5.3) If you would like an update on your order or despatch status, please contact us and we will advise you after contacting the relevant supplier(s). (5.4) Working days are defined as any day except Saturday, Sunday and Bank or public holidays. (5.5) When payment is made by PayPal, we shall deliver to the address registered with PayPal. It is your responsibility to ensure this address is accurate & up-to-date & we accept no liability for orders wrongly delivered to this address. (5.6) For orders delivered to commercial, work or business premises, we are not liable for lost, delayed or wrongly internally-delivered goods once signed for. (5.7) If delivery cannot be made to your address for reasons under Iridium's control, Iridium will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you. (5.8) If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Iridium) then Iridium may: Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or: (5.8a) Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. (5.9) If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Iridium shall refund or re-credit you within 30 days for any sum that has been paid by you for the goods, less any expenses incurred for any returned delivery. (5.10) Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Iridium will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. (5.11) Overseas Delivery. We use Royal Mail Airmail Small Packets service to ship our vanos kits abroad. We are only able to track the order within the UK as the local country mail services do not provide tracking information compatible with the Royal Mail system. Delivery times will also be longer than usual as goods frequently get held up awaiting Customs clearance in the destination country. For overseas orders our delivery times are extended to 60 days to allow Customs clearance & local delivery. (5.12) In any event Time for delivery shall not be of the essence. (6) Back Orders (6.1) If your item is not in stock with us or our supplier, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. (7) Tax Charges (7.1) We are VAT registered, our number is 165 5229 02. (8) Payment Security (8.1) We choose to use PayPal to protect your security. (8.2) Iridium will take reasonable precautions to keep the details of your order and payment secure but unless the Iridium is negligent, Iridium will not be liable for unauthorised access to information supplied by you. (9) Guarantee (9.1) We guarantee the product will be as described & supplied according to the customer order, subject to our terms regarding delivery address. (9.2) All guarantees for products are provided by the manufacturers/UK importers and are subject to terms contained therein. Buyers are reminded to complete and return all warranty cards/documents upon receipt of goods where appropriate. (9.3) Warranty and/or our liability is restricted to the replacement or refund of the supplied goods value, but no consequential loss (e.g. carriage, garage labour costs, component cost, vehicle recovery, car hire, loss of earnings, etc.) from any resulting problems. Your statutory rights are not affected. (10) Reaching Us (10.1) If you need to contact us, please email us using the Contact Us links on our website, alternatively, you can call on 023 80 477 021 or write to us at the address in the "About Us" section of these Terms. We are a working garage & are often busy working on a customers car so if you do not receive an answer, don’t continually ring - simply leave a message & we will get back to you as soon as possible. (11) Privacy Policy (11.1) Iridium Engineering Services hates spam & junk emails! As such, we will NOT disclose Buyers' information to third parties other than when order details are processed as part of the order fulfilment (i.e. your name and delivery address). Cookies are used on this shopping site to keep track of the contents of your shopping cart only. When you book your vehicle in for service, repair, or modification you agree we may use your telephone number to text you with booking confirmations, ready-to-collect notices & updates. Your number will not be used or sold to third-parties. (12) Returns & Cancellation Policy (12.1) You have a 'cooling off' period of 7 days from receiving your goods to cancel your order in accordance with the Terms below. (12.2) Your rights to return goods are protected under the Consumer Protection (Distance Selling) Regulations 2000. (12.3) Clauses 12.3A, 12.3B, 12.3C and 12.3D below shall apply to a person who purchases goods through our website as a consumer & is resident within European Economic Community. Trade or business buyers are excluded from these terms. (12.3A). The Buyer shall have the right to cancel any contract for goods made by ordering through our website, in accordance with these Terms and Conditions, within seven working days of delivery of the goods. bespoke-order goods shall not be returnable under the terms of this clause. Cancellation of the contract can be effected by service of a Written Notice signed by the Buyer or email (phone call is NOT acceptable) which details clearly our Order Receipt Number and the name and address of the Buyer, and delivered by post to Iridium at the address given in the "About Us" section of these Terms or email to sales@iridiumengineering.co.uk. (12.3B). If a Written Notice of Cancellation is received by Iridium in accordance with clause (12.3A) the Buyer shall become liable to return the goods to Iridium forthwith, to the address given in the "About Us" section of these Terms (and without having been installed or used and with all relevant seals and enclosures and/or packaging intact) and at the Buyers sole expense. The Buyer has a duty to take reasonable care of the goods while in their possession and to ensure reasonable care is taken when packing and shipping any returns. (12.3C). If the Buyer fails to return the goods in accordance with clause B within 7 days of the cancellation of the contract, Iridium shall be entitled to collect the goods from the Buyer and to recover any reasonable costs involved in such collection from the Buyer. (12.3D). Iridium shall then affect a refund of any monies owing to the Buyer in respect of the goods within 30 days from the date of cancellation or receipt of goods by Iridium. Such a refund will be subject to any set off of monies to which Iridium is entitled under clause 12.3C. (12.4) Goods purchased and delivered to the Buyer otherwise than by means of distance communication (including a Trade Buyer) may be returned to Iridium in original packaging (and without being installed or used and with all relevant seals and enclosures intact) for credit within 7 days of receipt by the Buyer, subject to a restocking charge of not less than 15% of the value of the order. (12.5) Special order/bespoke goods shall not be returnable by virtue of this clause. (13) Vehicle Collection (13.1) When works to your vehicle are completed and it is ready for collection, we will notify you, typically by text message (SMS), or by phone or email. Vehicles that are failed to be collected within 24hrs of notification will be subject to a £12.00 + VAT storage charge per 24hrs. (14) Images (14.1) Product images are for illustrative purposes only. We may take digital pictures of your vehicle for use in our marketing, Facebook pages or other digital or printed media as well as training or educational purposes. By booking your car with us you consent to the free of charge use of these images for these purposes. (15) Disclaimer & Liability (15.1) We accept no liability for the results of products incorrectly chosen, specified, used, fitted or consequential damages as a result of any of the aforementioned. Due to the amount of counterfeit, low quality or untraceable history components circulating markets, to protect your safety and our professionalism we do not fit customer-supplied safety items such as braking components, airbags, seat belts etc (15.2) Our liability is limited to replacing or refunding the original order at our discretion. The responsibility to ensure the correct grade and type of product selected rests with the Buyer. We will gladly offer advice, but where we do it is the Buyer's responsibility to ensure that it is correct for the particular vehicle / application before implementing it. (15.3) The items offered by Iridium are only intended for use in a legal manner. It is the sole responsibility of the Buyer (and not Iridium) to ascertain and obey all laws, which apply to the possession and use of any item from Iridium. Please consult national, local, State and Federal Laws before placing an order. (15.4) By placing an order, the Buyer represents that he/she is of legal age and that products ordered will only be used in a lawful manner. The Buyer agrees that he/she will not use or allow others to use any item from Iridium in an illegal fashion. (15.5) The Buyer further agrees to hold Iridium harmless for claims, actions, and legal and/or court fees brought against him/her in connection with any use of products ordered from Iridium. (15.6) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. *By purchasing on-line or booking your vehicle with us you are agreeing that you have read and accept these terms
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